• Security Tips

    Consider these security recommendations when using ATMs.

Related to the ATM

Related to the card

The card is the element that identifies you within the system.
  • Always keep your Card in a safe place and verify its existence periodically.
  • Do not lend the card to another person.
  • After completing your transaction, remember to remove your card.
  • If your card is retained by the ATM it is advisable to contact the Card Issuer Bank immediately.
  • Report lost or stolen cards immediately to the Card Issuer Bank or Banelco immediately: (011) 4320-2500.

If you are planning to use the card in International ATMs.:

  • Check with the Bank your card authorization.
  • Check the expiry date on your card before you start travelling.
  • Memorize your Personal Identification Number (PIN).
  • ATMs to be used must display the PLUS or Cirrus logo.
  • Remember that ATMs dispense local currency.
  • If your card is retained by an ATM it should be claimed to the Issuer Bank in Argentina.
  • Foreign transaction fees depend on your agreement with the card issuer, however keep in mind that networks of some countries charge a special fee to accept at the time of the transaction.
 

Related to the Personal Identification Number (PIN)

The card has a four-digit Personal Identification Number (PIN), totally secret, that protects your card from unauthorized use.
  • If the envelope with your PIN looks as if it was opened or damaged, do not use the card and contact the Issuer Bank.
  • When setting your PIN, do not use any personal information (such as: date of birth, telephone number, address, identity document number), or easy to deduce.
  • Do not disclose your PIN to anyone, even if required by the Bank staff or by telephone. No person is authorized to require the PIN.
  • Do not write down or paste the PIN in the card.
  • Make sure nobody sees you while entering the PIN.
  • Change your PIN regularly.

Related to the ATM

  • If there is a strange object in the slot where you will introduce the card (plastic, threat or otherwise), go to another ATM and contact the Red Banelco.
  • If the keyboard where you enter the data has an abnormal appearance (in the format, size), go to another ATM and contact the Red Banelco.

Related to the Transaction

  • Do not enter the card if the ATM is out of service.
  • If you requested a record of the transaction, keep the receipt.
  • Do not talk or accept assistance from strangers in the lobby.

Online

Related to the password

  • The access code (password) must be easy to remember for you, but difficult to deduce by third parties. The format should be adapted to the features indicated at the time of admission to the Internet Banking website.
  • Never disclose your User ID or password to anyone, for any reason.
  • Change your password regularly.

Related to the transaction

When entering the site check for an icon representing a secure connection in the browser, usually represented by a closed padlock or key icon at the bottom of your screen. Disconnect from the service before leaving the computer. 
If you have a code card to operate,
  • Do not enter all numbers of the code card.
  • Do not to disclose or share the numbers of the code card.

Related to the PC

  • Install a security software, such as antivirus and firewall.
  • keep your operating system and software updated.
  • Do not install illegal software.

Related to e-mails

Be cautious when reading e-mails:
  • Do not provide confidential information when requested by e-mails from unknown senders. Remember that Banelco or the Banks will never send you an email asking for your passwords or personal information.
  • Do not click on any link in an e-mail.
Verify the source and scan e-mails containing virtual cards, promotions or discounts with an anti-virus software.

Related to the navigation

Avoid clicking a link in an e-mail, chat and social networking.
Avoid downloading files received by e-mail, chat and social networking or unreliable websites, mainly an executable file (. Exe,. bat,. Com).
Scan every attachment you download from Internet with an antivirus software.
Do not enter personal or sensitive information into a public computer
Check if the site is safe and reliable.
  • Look for a closed padlock icon in the lower right corner of the browser window.
  • Check the Web page address is correct and starts with https, with "s" an indicator of "security".
  • Do not enter sites where there is a problem with the security certificate.