Frequently Asked Questions
How do I change my debit card password?
You should go to any Red BANELCO’s ATM and click in the main menu the option ¨passwords¨, then ¨Change of password¨ and follow the ATM instructions. Remember that your debit card password must always be a four-digit numerical one.
What do I do if I have forgotten or lost my PIN?
You should contact you the Issuer Bank to have your card unblocked.
I have received the PIN, but not the card - I have received the card, but not the PIN
You should contact your card issuer Bank.
How do I change my address?
Through the Issuer Bank of your card.
What do I do if my debit card is blocked?
You should contact the Issuer Bank to have your card unblocked.
How do I check my balance / account movements?
You should go to an ATM of the Red and click the option “Consults” in the “Principal Menu”.
What do I do if my card is retained by an ATM?
Contact Banelco Contact Center at 4320-2500, 24 hour a day, 365 days a year or the Issuer Bank of your card.
How do I make the theft report or give notice of loss of my card?
Contact Banelco Contact Center at 4320-2500, 24 hours a day, 365 days a year, and select option 1 (one) of the auto attendant.
How do I make the theft report or give notice of loss of my code card?
Contact Banelco Contact Center at 4320-2500, 24 hours a day, 365 days a year, and select option 1 (one) of the auto attendant.
How do I make a complaint/suggestion about my card?
Contact Banelco Contact Center at 4320-2500, 24 hours a day, 365 days a year, and select option 3 (three) of the auto attendant or send an e-mail from the "Contact us" option on the upper right corner of the site.
How do I use my debit card abroad?
You will be able to use your debit card abroad through Visa Plus or Cirrus international networks, depending on the logotype included on the back of your card. Such networks have extensive coverage worldwide. Consult your Issuer Bank before travelling.
How do I check the status of a complaint?
Contact Banelco Contact Center at 4320-2500, on working days from 9am. To 6pm., and select option 3 (three) of the auto attendant.
Has my debit card already been issued?
Contact the Contact Center Banelco at 4320-2500 daily from 8 am. to 10 pm. or the Issuer Bank of your card.
How do I have access to Pagomiscuentas?
What do I do if I forgot my password of Pagomiscuentas?
How do I have access to BANELCOmóvil?
How do I have access to BANELCOmap?
How do I make inquiries about the Universal Allowance Plan for Children?
Contact Banelco Contact Center at 4320-2500, from 8 am. to 8 pm. every day, and select option 2 (two) of the auto attendant.